To add a new service writer to your shop management program, follow these steps.
1. Go to the Configurations menu, select Technician Setup.
2. Click on Add to open the technician setup window.
3. Enter the technician’s information. Click OK to save.
NOTE: Be sure that Service Writer is the type selected so this person can be selected from your Written By drop-down list.
Now this Service Writer can be selected from Written By drop-down list and appear as part of Technician related reports.