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  4. XCharge® -How can I void a credit card transaction?

XCharge® -How can I void a credit card transaction?

A void will cancel a credit card (not including PIN-based debit) transaction processed on the current batch, which usually means the same day only. To void a transaction from X-Charge:

  1. Open the X-Charge icon from your desktop and login if needed.
  2. Choose the Void option from the left side of the screen.
  3. Click on the Search button to the right.
  4. Select the desired transaction. All credit card transactions from the current and previous day should be displayed in chronological order.
  5. Click OK to load the transaction to the screen.
  6. Verify the details match the desired transaction, then click F12-Process to complete the void.

 


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