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XCharge® – How can I adjust the amount of a credit card transaction?

– How can I adjust the amount of a credit card transaction?

Like a void, an adjustment will change the amount of a credit card transaction processed on the current batch. To adjust a transaction from X-Charge:

  1. Open the X-Charge icon from your desktop and login if needed.
  2. Choose the Adjustment option from the left side of the screen.
  3. Click on the Search button to the right.
  4. Select the desired transaction. All credit card transactions from the current and previous day should be displayed in chronological order.
  5. Click OK to load the transaction to the screen.
  6. Manually enter the full amount (including a decimal place) you would like to adjust the transaction to (no math involved, just enter the FINAL amount you want to go through).
  7. Verify the details match the desired transaction, then click F12-Process to complete the adjustment.

 


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