– What do common coded responses mean and how do I proceed after receiving them?
|AP 12345X||The transaction was approved! An alphanumeric authorization code is usually presented with the message. In some cases the Address Verification Service (AVS) and/or Card Verification Value (CVV) responses may be included as well.||The transaction should be completed as usual, with a printed receipt if applicable.|
|Declined 005||The transaction was declined by the card issuer. There could be many reasons for a decline, but the issuer is not sending the reason with this response.||It is best to take another card or form of tender in this case. If the cardholder wants to know the reason for the decline, they can call the number on the back of their card to inquire with the issuer.|
|AP DUPE 094||The transaction was declined by the processor because it is a duplicate. This card has already been charged by your Merchant ID (MID) today for the same amount.||If you intended to charge the card more than once, you may need to bypass the AP DUPE by changing the amount of this transaction. If you only intended to charge the card once then this message is letting you know it has gone through one time already, so you should not accept another payment.|
|CALL XX 001||The transaction was declined by the card issuer, but they have requested you call for a voice authorization.||Calling for an authorization is optional, so you can treat this as a 005 Decline if desired. If you would like to get a voice authorization, refer to the steps provided by your processor for doing this.|
|PIC UP 004||The transaction was declined by the card issuer, and the card has been flagged for suspicious activity.||The card issuer is requesting you call the number on the back of the card for more information.|
|H32 or 1020 Connection Timed Out||X-Charge is unable to process transactions over your internet connection.||Check your internet connection first. If your internet connection is down then you will receive this response until it is back up. If the internet connection is up , further troubleshooting will be needed.|
|H1722 No Extended Error Description Available||X-Charge is unable to process transactions due to an internet connection failure.||Your internet connection is likely working, but had an outage at some point and X-Charge has not recovered. Reboot the X-Charge Server PC if possible, or at least restart X-Charge and the X-Charge Server icon in your system tray to recover.|