Symptom:
When trying to re-install OD5/SK5 it keeps presenting a window that only allows the option “Remove” to be selected.
Versions Affected:
OnDemand 5, Shopkey 5 (all versions).
Solution:
Mitchell1 Program
Delete this folder – “{5F7DFDA-27B3-4E06-BCDE-B371424C0032}”
Located at: X:\Program Files\InstallShield Installation Information
Shopkey Program
Delete this folder – “{5F7DEDEA-27B3-4EO6-BCDE-B371424C0032}”
Located at: X:\Program Files\InstallShield Installation Information
Note: The folder “InstallShield Installation Information” is “hidden” by default. You must have your computer configured to “Show Hidden Files and Folders”.