Symptom:
Registered Repair & Estimator modules vanishing
Versions Affected:
Ondemand v.5.8.1
OS:
Windows Vista or Windows 7
Description:
Just installed or updated Ondemand Repair & Estimator v5.8.1 and it works fine. Then when you try accessing through Manager it gives you the window that you must purchase the software. When you reopen Ondemand Repair & Estimator v5.8.1 the products under Help and About show “Not Registered”.
Solution:
- Right click on the OD5/SK5 desktop icon
- Select properties
- Select Compatibility Tab
- Check the box for “Run this program in compatibility mode for:”
- Select “Windows XP (Service Pack 3)” from the drop down box
- Check the “Run this program as an administrator” under “Privilege Level”
If you now get the error message that this is not the correct version error when selecting OEM Parts&Labor or Repair buttons through Manager then turn off UAC. Then try again.