Repair and Estimator losing registration status

Registered Repair & Estimator modules vanishing

Versions Affected:
Ondemand v.5.8.1

Windows Vista or Windows 7

Just installed or updated Ondemand Repair & Estimator v5.8.1 and it works fine. Then when you try accessing through Manager it gives you the window that you must purchase the software. When you reopen Ondemand Repair & Estimator v5.8.1 the products under Help and About show “Not Registered”.


  • Right click on the OD5/SK5 desktop icon
  • Select properties
  • Select Compatibility Tab
  • Check the box for “Run this program in compatibility mode for:”
  • Select “Windows XP (Service Pack 3)” from the drop down box
  • Check the “Run this program as an administrator” under “Privilege Level”

If you now get the error message that this is not the correct version error when selecting OEM Parts&Labor or Repair buttons through Manager then turn off UAC. Then try again.

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