Selected Parts and Labor Items Do Not Transfer to Quote

When selecting Parts and Labor items in the Estimating program, parts show correctly in the lower window-pane. When clicking on the “Quote” tab, the selected Parts and Labor items do not transfer over.

Versions Affected:
OnDemand 5, Shopkey 5 (all versions).


  1. Uninstall the OD5/SK5 programs.
  2. Delete the OD5/SK5 directory.
  3. Search for and delete the OD5/SK5 “.ini” file.
  4. Delete all temp files located in either X:\Windows\temp or X:\Winnt\Temp and X:\Temp.
  5. Reboot the computer and reinstall program.
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