Symptom: Certificate error logging into Ondemand5.com or trying to use Repair or Estimator buttons from within Manager give security certificate errors.
Versions affected: 2.4 due to new Geotrust CA (9/18/10).
First, check the date and time on the machine. Often the date will be set to day outside the valid certification range.
The certificate error below indicates a newer certificate that cannot be validated with older systems such as Windows 2000, or systems that had an Original IE6 that was upgraded to a newer version. This new certificate needs to be downloaded from www.GeoTrust.com which is what is used for Ondemand5.com.
1. To determine if the certificate is invalid, go to Tools/Internet Option/Content and click on Certificates. Click on the tab heading “Trusted Root Certification Authorities” and look for a certificate issued by GeoTrust and remove any instance of it. If you don’t see one, go to the next step.
Go to www.geotrust.com and into the resources page and download the new certificate.
Right click on the link shown above and save it as GeoTrust_Global_CA.cer (you may have to replace .htm to .cer) and save it to the desktop.
Go back into Tools/Internet Option/Content and click on Certificates. Click on the tab heading “Trusted Root Certification Authorities” and then “Import: the new certificate from the desktop.
Place the new certificate to the correct store location (Trusted Root Certification Authorities) and click OK.
Click next and you should see this message below. Click “Yes” and there should no longer be a certificate message when logging onto Ondemand5.com and also be able to access repair from within Manager.