Jebediah’s QBI Protips:
Here are some quick tips regarding the Quickbooks Integrator that may help resolve some of your calls.
License exceeded message: simply go to Webadmin tool, locate customer and click Expire all Sessions & Expire all machines. Ask them to Synchronize again (after them possibly saving account number) and see if problem persists. Other known causes of this include:
– Closing Sync window before it finishes
– Avast Anti-virus
– No active license for QBI in WebAdmin under Products and Applications
If this does not resolve the issue then place a call back for the customer in the Quickbooks callback queue.
If the customer gets an ODBC error when trying to Synchronize QBI.. Then it’s a 3031 error and you should be able to run the fix from managerfiles.com without assigning it to the QBI call back queue.
Please note: QuickBooks Integrator is no longer being sold; however, we do providing accounting integration through The Back Office: https://www.mitchell1backoffice.com/