Who is eligible for ProDemand/ShopKey Pro?
All subscribers to OnDemand5.com or ShopKey5.com are welcome to upgrade their subscription to ProDemand or ShopKey Pro.
How much does the upgrade to ProDemand/ShopKey Pro cost?
The upgrade is no additional cost to your subscription.
When I upgrade my subscription, will I still have access to OnDemand5.com/ShopKey5.com?
Yes, when you upgrade your subscription, you will have access to both products – either OnDemand5.com/ProDemand or ShopKey5.com/ShopKey Pro.
Will my subscription always include both products?
Until ProDemand/ShopKey Pro integrates with an estimating module, you will have access to both products. Once ProDemand/ShopKey Pro development is deemed complete, we’ll begin to eliminate the OnDemand5.com/ShopKey5.com product codes from your subscription.
Once I upgrade my subscription, what happens?
The order is logged into our system. It may take a business day to process your order and update the subscription. Once the subscription has been updated, you will receive an email.
Will my invoice change?
Yes. Any line items on your invoice related to the old products, OnDemand5.com/ShopKey5.com will be replaced with a line item for the new product.
Do I need a new username/password?
No. Your existing repair product username/password works with ProDemand/ShopKey Pro.
If you do not receive an email within a couple days of your request, please call our customer service center at (888) 724-6742.
1. Is the information complete and accurate from the manufacturer?2. How likely is it that our customer will see the vehicle in the shop (Chevrolet, Chrysler, Ford and Toyota would come before Lexus, BMW, Mercedes)?3. What models get done first (Fleet models would come before high-line models)?4. What type of information would the customer need for the vehicle (maintenance items come before diagnostic items)?5. The Euro information is usually a year behind except for some maintenance items. [The reason for this is the European manufacturers do not provide complete vehicle coverage until the platform has been on the road for at least a year.]