Poor DVD drive performance and/or HDD functioning slower?
Right-Click on My Computer and go to Properties. Go to Device Manager. Go to IDE ATA/ATAPI Controllers. Right-Click on both...
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- 02. Repair/Estimating Information
- Repair & Estimating Desktop - on DVD - Troubleshooting
Repair & Estimating Desktop - on DVD - Troubleshooting
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Adobe SVG Plug-In Installation Failed
Symptom: After the end of the program installation, upon first opening of the OD5/SK5 program you receive an error saying:... -
Diagrams Cut off When Printing Using HP PSC 1315 Printer
Symptom:Diagrams cut off when printing using HP PSC 1315 Printer. Versions Affected:On Demand 5, Shopkey 5 (all versions). Solution:Disable bi-directional... -
Error Involving a .RRA Type File On a Workstation Install
Symptom:When installing a WS copy of OD5/SK5 you receive the following error:“X:\Mitchell1\Ondemand5\Shared\Workstation\Pvmac2d4.rra….Access Denied… Ox5 [File Error].”There is no real .RRA... -
Estimating Always Calculates Hourly Rate At $1.00
Symptom: Estimating always calculates hourly rate at $1.00. Regardless of any changes made in “quote options”, the labor rate remains... -
Extract Error Code 2 Troubleshooting
Symptom:Extract error code 2 is reported. Versions Affected:OnDemand 5, ShopKey 5 (all versions). Solution: Clean the CD/DVD disk by using... -
How to Correct Poor CD/DVD Drive Performance
Symptom:Customer tells the technician he has poor CD/DVD drive performance, and in addition the HDD might be functioning slower than... -
Incorrect Software Version Information or Shared Area Not Available.htm
Symptom: During the installation of OD5/SK5 Repair and Estimator; at the “Add Data” step, after inserting the floppy and hitting “next”,... -
Javascript Error In Internet Explorer After Choosing Repair Estimating
Javascript Error In Internet Explorer After Choosing Repair/Estimating Symptom:The customer is receiving a Javascript error in Internet Explorer after choosing... -
Middle Panes For Both Labor And Parts Will Not Appear
Symptom:Middle panes that display the Labor component and Parts will not appear. This is mostly seen by Canadian users. Versions... -
No Printer Selected.
Ondemand5 Desktop 5.8.2: Error: No printer selected. Printer may be active and working with other programs, but not in OnDemand5.... -
Reinstall of OD5 or SK5 only Gives Option to Remove Program
Symptom:When trying to re-install OD5/SK5 it keeps presenting a window that only allows the option “Remove” to be selected. Versions... -
Repair and Estimator losing registration status
Symptom: Registered Repair & Estimator modules vanishing Versions Affected: Ondemand v.5.8.1 OS:Windows Vista or Windows 7 Description:Just installed or updated... -
Right Side Of Wiring Diagram Not Printing or Incomplete
Symptom: When I print a quote the right side is missing and it never prints the price information. When I... -
Selected Parts and Labor Items Do Not Transfer to Quote
Symptom:When selecting Parts and Labor items in the Estimating program, parts show correctly in the lower window-pane. When clicking on... -
User Limit Exceeded When Opening OD5 / SK5 Program
Symptom:“Exceeded User Limit” when opening the OD5/SK5 program. Versions Affected:OnDemand 5, Shopkey 5 (all versions). Solution: Reboot the computer. For... -
Vehicle List Not Available or Repair Data is Not Covered or Not Available From Manufacturer
Symptom: Vehicle list not available; after selecting year. Estimator Data is not covered or not available from manufacturer; after selecting... -
1006 and 1009 or 2006 and 2009 or 3006 and 3009 or 4006 and 4009
Ondemand5 Desktop 5.8.2: 1006 and 1009 ( 2006, 2009, 3006, 3009, 4006, 4009 ) error message opening program 1006 and 1009... -
Installshield Error 1158
Symptom: When running the installation of the program either through auto run, or by directly accessing the setup.exe by exploring the... -
OD 5.x Upgrade Installation – An Error Has Occurred (5003:0x5)
Symptom: OD 5.x Upgrade Installation – An error has occurred (5003:0x5) while running the setup, please make sure that you have...