This feature is only available for Manager SE versions 8.5.1.378 or higher
Payments that are made through ePay can also be refunded through their payment processor account by making a negative payment with ePay. The refund amount can be partial or full, but cannot exceed the original payment total. This can only be done from the original invoice the payment was applied to.
Example performing a $0.64 refund on a $1.00 payment:
- Open the “Apply Payments” window for that invoice
- Make sure the payment type is the same as the electronic payment to be refunded
- Enter the amount to be refunded as a negative
- Press ePay to complete the refund
There will be a prompt showing the refund has been completed.
If the refund is greater than the original payment, it will not be processed.
NOTE: This process will not work if the invoice total is zero. If the line items have been removed and there is no shop supplies or hazmat charge, then something must be added to the order to make the balance non-zero before refund is possible.
