There may be occasions where it becomes necessary to remove a previously assessed Late Fee from a customer’s balance. This is accomplished in the (F5) Batch Payment window with a Remove Fee button. Here are the steps:
1. Go to Utilities menu, select Batch Payment (F5 = KB shortcut)
2. Click on Name to select the customer; double-click that name or also click OK and it fills in on Batch Payment window. Scrolling will put the Late Fee into view as a line item.
3. Click on the Remove Fee button and the Late Fee line disappears. Repeat if multiple fees require removal.
4. The customer’s invoice list no longer includes the Late Fee as a line item.
Repeat the process for each customer this need applies to.
5. Click on Done to close Batch Payment window.