Symptoms:
When trying to launch Ondemand5.com from Manager using Repair, OEM parts, or M1 button, the following error occurs:
When trying to launch Ondemand5.com from Manager using Repair, OEM parts, or M1 button, the following error occurs:
“Od5browser.exe – .NET framework initialization error: Unable to find a version of the runtime to run this application”
Programs affected:
Manager/ManagerPlus, Shopkey Management, Shopkey Service Writer all current versions.
Manager/ManagerPlus, Shopkey Management, Shopkey Service Writer all current versions.
Solution:
There obviously seems to be a problem with the executable that is found in the series1 or 2 program directory. C:\Mitchell1\Manager\SeriesX\Program.
Either the file is corrupted, or possibly missing altogether. In this particular instance, the executable was found in the anti-virus quarantine list and could not restore it from that location.
Copy the OD5Browser.exe from another known working workstation across the network, or other means available, into the problem workstations’ Program directory.
This should resolve the issue and save from having to reinstall the .NET framework.