30/60/90 Button Error Msg – How To Fix
After pressing the 30/60/90 button you receive a message that says, “Cannot start your application. The workgroup information file is...
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Legacy 5.9 Troubleshooting
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My System Reports “Cannot locate machine “computername”
Solution On the server in the mdb folder, check series20.inf or series10.inf file under the [Database] section. Set the value “Hostname =” to... -
Grid Colors Lost; All Appear Black
If you have set grid colors and they now appear all black, click on the UserList button on the main toolbar. When... -
“Cannot Locate Vehicle” – ShopCAT Button Inside Mgmt
If you get this error message when attempting to access SHOPCAT from Manager with a 2006 or newer vehicle, but... -
Mgm Locks Up After Attempt To Print Letter / Postcard
For Windows XP, Click on Start then select Control Panel. Select Date, Time, Language, and Regional Options and/or Regional and Language Options. The Regional Setting tab... -
Management System – Error Codes List
Printer Error Problem Troubleshooting Tip 504- Report Not Found You have selected a report that does not exist. The report... -
“Main dictionary not found” Error Performing Spellcheck
Solution 1: Please see Attachment(s) below Please note that shop mgmt program should be closed before running it. The file... -
Error Code -2 Is Share Setting
The share on the host is set to ‘read-only’. To check the share on Windows XP, right-click the host share,... -
Shop Mgmt Installation Quits After Install Type Option Is Selected
If you browse the customer’s computer you should find the following directory: C:\Program Files\Common Files\Installshield\Professional\Runtime. If you see 2 different... -
Estimator Functionality Lost After Updating Manager?
Run the registry patch to correct the lost connection from Shop Mgmt to Estimator, click on the file to install, no... -
Disable USB Port To Prevent Copying Of Your Database
If a USB Storage Device Is Not Already Installed on the Computer If a USB storage device is not already... -
F12 Profit Wheel Does Not Work
Symptom: When user clicks on the Check Profit button from the Order screen or press F12 key, nothing happens. Secondly, during... -
Registry error setting up Activant, FirstCall or eStore catalog
Attempting to link a Vendor record to FirstCall, Activant or eStore throw an error “Vendor Code could not be save... -
Windows 7 PC NAPA Catalog button DAX Error
PROBLEM: NAPA parts ordering button on a shop management 5.9.x workstation running Windows 7.0. User gets the following error: DAX Error: The... -
Recommendations Unable to Be Saved
Symptom:Recommendations on the ‘vehicle’ screen won’t save when adding a ‘note’ that has a space at the beginning of the... -
Recordset Cannot Be Opened – Diagnostic Number 5356
ERROR 5356 WHEN LAUNCHING MGR WORKSTATION Symptom: The following error occurs when trying to open the Management program: A severe... -
Winsock error – Error 10022
Problem: Winsock error: “Error 10022 in function listen invalid argument” Versions: Manager/ManagerPlus, ServiceWriter/Management, all versions. Solution: Program executable is being... -
WIP Screen Goes Blank After 10 mins of Inactivity.html
Symptom: WIP screen goes blank on computer after 10 minutes of inactivity. The only way to get the WIP screen... -
Work in Progress Screen Comes Up Slow On Workstations.html
Symptom:User mentions that their WIP (Work In Progress) screen comes up slow on workstations. Versions Affected:Manager/Manager Plus, Shopkey Service Writer/Management... -
Your network configuration is using UNC which is not supported by Management Systems
Symptom: Your network configuration is using UNC which is not supported by Management Systems. Product: OnDemand5 Manager/Manager Plus MU, SK5... -
Error Code 5356 Non Admin User
Symptom: When trying to enter and save ANY information in the Manager program, an error code 5356 indicates being unable... -
Vehicle information not passing through from Manager to OnDemand5
VEHICLE INFORMATION NOT PASSING THROUGH FROM MANAGER TO ONDEMAND5.COM Problem: When clicking OEM Parts & Labor or Repair button on... -
9000 or 9006 Error Codes
Symptom: 9000 or 9006 Error Codes. Versions: IAP Solution: Usually 9000 communication errors are misspellings in the vendor, store id,... -
An Internet operation failed, Code 12007
Symptom: An Internet operation failed. Code 12007. Please try again or contact your parts warehouse. Versions: IAP Solution: The error... -
Access denied to OD5transfer.xml
Symptom:Error: “Access denied to OD5transfer.xml” when transferring from OD5.com to manager. Solution:OD5Transfer.xml has been hidden. Unhide it to fix... -
Launching any web integrated button within manager loads a blank page
Symptom:When attempting to launch any web integrated button within the Manager program, it loads a blank page. The ondemand5.com site... -
Launching Manager Causes System Clock to Change
Problem: All workstations are logged in as administrator but every time you launch the Manager Program, their system clock would... -
Mgr Report Date Ranges Won’t Stick
Symptom: Customer tries to set a date range while selecting any report that provides this and then tries printing the... -
Nexpart and Wiseconnect require line code option
Problem: The customer is getting the following message when doing a price check in Manager Plus using Nexpart or WiseConnect... -
OD5Browser quarantined by AVG How to Recover
Symptom: AVG Anti-Virus (or similar antivirus) marking OD5Browser.exe as a Virus/Malware, then promptly Quarantining or out right deleting the OD5Browser.exe.... -
Od5browser.exe – fatal error clr error
Symptom: Customer gets the error shown below when clicking the Repair/OEM Parts&Labor/TSB buttons within the Management program, while using the... -
Od5browser.exe – .NET framework initialization error:
Symptoms: When trying to launch Ondemand5.com from Manager using Repair, OEM parts, or M1 button, the following error occurs: “Od5browser.exe... -
OEM PnL Transfer Link Missing
Symptom: When clicking the OEM parts & labor button in the Manager program, using the web source, the transfer link... -
Print Error 515 Crashes Manager
Symptom: “Print Error 515”, crashes Management program when trying to print. Affected Products: Manager/Manager Plus, Shopkey Service Writer/Management (all versions).... -
Workstations Lose Connectivity Due to Sleep Mode
Symptoms: Customer reports after a period of inactivity on the Host PC, the workstations seem to lose connectivity. The ‘incorrect... -
Reconnecting Network Drives
Symptom:A mapped drive does not automatically connect at startup. Solution:If your customer is having the common issue with Windows where... -
“Invalid Database Name” when running DButils
Symptom:When trying to run Database Utility for the Manager program, you receive a “Invalid Database Name” error. Versions affected:Manager/Manager Plus,... -
Winhelp32 (winhlp32.exe) Missing / Training Videos not working
Symptom:Upon trying to access Training Videos for the first time, the error “Failed to launch help” may appear: Versions affected:Windows... -
The permissions needed for version 5.x desktop products on Windows XP
These are the permissions needed for access. Root Directory (C:\) Allow : Traverse Folder/Execute File List Folder/ Read Data Create Files/... -
Carquest or First Call Online (FCO) catalog in 5.9 crashing application
Symptom:Attempting to setup a Carquest Weblink 2 vendor link crashes program. Versions Affected:5.9.143 + 5.9.5.145 and higher Solution:The Carquest Weblink... -
No ODBC Data Source / 3031 Error
No ODBC Data Source / 3031 Error Cause: This error is caused by severe database corruption (e.g. loss of...