Extract Error Code 2 Troubleshooting

Symptom:
Extract error code 2 is reported.

Versions Affected:
OnDemand 5, ShopKey 5 (all versions).

Solution:

1. Clean the CD/DVD disk by using a soft clean cloth removing any smudges, dirt or fingerprints – Windex can be used.
2. Use update data to re-register the data.
3. Manually delete the temp files under the user profile: C:\DOCUMENTS AND SETTINGS\MW0538\LOCAL SETTINGS\TEMP. Also you may want to check C:\WINDOWS\TEMP and C:\TEMP.
4. Try another CD/DVD drive, if possible.
5. Clean the CD/DVD drive to insure the laser doesn’t have any obstructions.
6. Attempt to use a different data CD/DVD.
7. Replace the CD/DVD disk.
8. Create a new user profile with “Administrator” rights if possible on the computer, and login with those new credentials.