User Limit Exceeded When Opening OD5 / SK5 Program

Symptom:
“Exceeded User Limit” when opening the OD5/SK5 program.

Versions Affected:
OnDemand 5, Shopkey 5 (all versions).

Solution:

• Reboot the computer.
• For laptops do a complete system shutdown not a reboot, the laptop may not be completely shutting down. Performing a full shutdown then startup of the laptop might also fix the problem