Printing Issues After Windows Update (October 3, 2019) Symptoms A recent Microsoft Windows Update is causing printing issues in the Shop Management program. The update appears to be causing...
Shop Management: Purchase Order Taxes for Canceled or Unreceived Parts (Canadian Customers) This article is intended for Shop Management program users in Canadian provinces with more than one tax value. The Shop...
Shop Management: Enabling Taxes on Purchase Orders (Canadian Customers) In versions 8.0.3 and higher shop owners can set taxes on Purchase Orders (P.O.s). To retain the setting, the tax...
ProSpect User FAQ ProSpect User Frequently Asked Questions See the ProSpect User Guide Below for detailed instructions on how to set up and use ProSpect....
How to apply a discount and retain full tax amount Some states require applying the full tax amount before any discount coupons are applied to an Invoice, in this scenario...
Shop Management: Back Ordered, Partially Received, and Cancelled Parts When ordering multiples of a single part, you can receive or cancel a portion of the order total. P.O.s can...
Shop Management: How to set up Program Security There are times where a shop may wish to restrict access to functions that are available within their Shop Management...
Shop Management: Special Order Sometimes specific work within a repair order get completed at different times and information like tech hours and commission totals...
Shop Management: Program Security (List of Protected Areas) The following is a list of protected areas and their functions in the shop management software: Protected Area Triggers Program...
Manager SE: Florida Sales Tax Calculation As a result of recent legislation, the bracket system for calculating sales tax and discretionary sales surtax in the State...
Shop Management: How to Perform a Refund The Manager SE program does not have an official refund function; however there are several workarounds. Every shop is unique...
Handling Changes to MI Part Core Tax on Manager SE Estimate/R.O./Invoice Summary: In Michigan parts are taxable, however a change in 2017 Michigan law mandates taxes no longer be collected on cores. However...
Late Fee Calculation – Annual Percentage Rate (APR) How Late Fees are assessed: When the Late Fees Assessment is run, all of the information pertaining to customers, and...
How to Enable a Catalog and Link a Vendor in Manager How to Enable a Catalog and Link a Vendor in Manager Step 1: Turning the catalog on In this example...
Shop Management Recommended Local Backup Instructions Insert a flash drive into the computer. Open your Management Software. Click (1) “Configurations”, (2) “Special Maintenance”, then (3) “Database Backup and Validation”: Check...
Shop Management Email Setup Question: How can we email estimates, repair orders, or invoices from the Shop Management software? Answer: Install and configure an...
Shop Management SE Mail Merge The attached document shows the step-by-step process to generate a file within Manager SE 6.x to be used during a...
SE Reports Pack (Samples) This includes EST, RO, INV, Counter Sale, Technician Worksheet templates as well as all of the reports found under the...
Record Lock IF THE TECH HAS INVOICE OPEN, SERVICE WRITERS CAN NOT MAKE CHANGES TO THAT INVOICE. THE MESSAGE STATES “THIS RECORD...
Followup With Inactive Customers It is possible within Followup tabs to filter a list of customers whose last invoice falls into a prior date...
Correcting Duplicate Customers / Vehicles NOTE: Every shop will have a different degree of database cleanup to do; we can only provide the basic concepts here. PREVENT creating...
Shop Management: How to Recover Deleted Customers Click on Configurations > Special Maintenance > Recover Deleted Customers. Search for the deleted customer via Last name, First name, Company, Phone #, or Membership #. Select the deleted customer, then click Undelete.
PartsTech Catalog Setup We are pleased to announce the PartsTech multi-vendor parts shopping platform is now available at no charge. The setup is quite similar...
Nexpart Multi-Seller Catalog Setup Users must Signup for Multi-Seller access: REGISTER NOW!!!! How to Add the new Nexpart Multi-Seller Catalog button: (Available in Manager...
Text To Pay – First Mile Requirements Set up FirstMile If FirstMile is already set up you can skip to Set up a Texting Phone Number....
How to use barcode scanners for inventory parts in Manager SE A barcode scanner that works with Windows is required The easiest way to use a barcode scanner with inventory parts...
Credit Card Fee Manager SE does not have a function to apply a credit card fee. We have 2 recommendations for accommodating a...
How to Update Florida Templates Method 1 Update to the latest version of Manager SE. v9.0.0.2857 and later have the updated Florida Templates included in...
Update Vendor for Inventory These are instructions for how to update all inventory parts being sourced from one vendor to another vendor. For this...
ePay Refund (FirstMile, GPI, and 360Payments) Payments that are made through ePay can also be refunded through their payment processor account by making a negative payment...
How to Update Job View Reports Updated 5/13/2025 Follow these steps to download and apply the updated Job View report: What’s Changed?
How to Update Manager SE To ensure you have the latest version, you can choose from the three options below: A ,B, or C.